Payment & Refund Policy

01. platform plans & pricing

StageConnect Asia offers three membership plans for artists.

Launch pricing is offered at 40% off MRP for the initial cohort of artists. StageConnect Asia reserves the right to adjust pricing with 30 days notice to existing subscribers. Existing subscribers on launch pricing are grandfathered at their rate for as long as they maintain an active subscription.

The Free plan is genuinely free with no card required and no hidden charges. It is not a trial — Free plan artists receive full platform access with a standard response time window.

02. payment processing

All payments on StageConnect Asia are processed securely through Razorpay, a PCI-DSS Level 1 compliant payment gateway. StageConnect Asia does not store any payment card details.

Accepted payment methods include: UPI, Net Banking, Credit/Debit Card (Visa, Mastercard, RuPay), and Razorpay-supported wallets. Payment method availability is subject to Razorpay's supported options at the time of transaction.

03. billing & subscription

Pro and Pro+ plans are billed on a monthly or annual basis from the date of activation. Subscriptions renew automatically each period unless cancelled before the renewal date.

• You will receive an email reminder 3 days before each renewal.
• Payment receipts are sent to your registered email after each successful charge.
• If a renewal payment fails, your account will be downgraded to the Free plan after a 3-day grace period. No data or booking history is deleted during this period.
• Reactivation of a Pro or Pro+ plan after downgrade requires a fresh subscription payment.

04. refund policy

Refunds are available under the following conditions only:

• Within 7 days of first payment — Full refund less Cancellation Fee (see Clause 7) if your application has not yet been reviewed or approved.
• Technical failure — Full refund if payment was charged but access was not granted due to a verified technical issue on StageConnect Asia's end, lasting more than 72 consecutive hours.
• Duplicate payment — Full refund for verified duplicate charges, with no Cancellation Fee applied.

Refunds are not provided in the following circumstances:

• After your application has been reviewed and approved.
• After 7 days from the payment date for monthly subscriptions.
• For partial months or partial annual periods — subscriptions are billed for complete periods.
• If your account was suspended or terminated due to a violation of our Terms & Conditions or Prohibited Conduct policy.
• For change of mind, inactivity, or non-use of the platform.

05. refund timeline

Approved refunds are processed within 12 to 15 working days from the date of the approved refund request. "Working days" refers to business days in India, excluding public holidays.

The timeline covers both StageConnect Asia's internal processing and Razorpay's disbursement to your bank or card. Actual credit to your account may vary slightly depending on your bank's processing time, which is beyond our control.

You will receive an email confirmation when a refund is initiated. If you have not received your refund after 15 working days, contact us at [email protected] with your transaction reference.

06. failed & disputed payments

If a payment fails, you will be notified via email. You may retry the payment from your artist dashboard. StageConnect Asia is not responsible for failed payments caused by insufficient funds, bank restrictions, network issues or gateway downtime.

If you believe you have been charged incorrectly, contact us at [email protected] within 14 days of the charge with your transaction ID and relevant details. We will investigate and respond within 5 business days. Initiating a chargeback without first contacting us may result in account suspension pending resolution.

07. cancellation policy & charges

You may cancel your Pro or Pro+ subscription at any time by emailing [email protected] with the subject line: CANCEL - [Your Application ID].

Upon cancellation:

• Your plan remains active until the end of the current billing period.
• You will not be charged for the next period.
• Your artist profile remains visible on the platform on the Free plan.

Cancellation charges apply to all Pro and Pro+ cancellations as follows:

The Cancellation Fee covers platform infrastructure and account management costs. It is applied regardless of usage and is non-waivable except in duplicate payment scenarios. Full details of when Cancellation Fees do not apply are specified in our Terms & Conditions, Clause 8.

08. booking deposits

StageConnect Asia facilitates booking enquiries between artists and organisers. Any booking deposits, event fees or financial agreements between an Artist and an Organiser are handled directly between those parties. StageConnect Asia is not a party to these transactions and takes zero commission on them.

09. taxes

SANTREVE LLP is not currently registered under the Goods and Services Tax (GST) regime in India. Accordingly, GST is not charged or collected on subscription payments at this time, and prices displayed on the Platform do not include GST.

Should GST registration become applicable or be undertaken in the future, this policy will be updated in advance, and GST-compliant invoices will be issued from that point onward.

For artists based outside India (Malaysia, Singapore, Sri Lanka), local tax obligations, if any, are the responsibility of the artist or their manager and are not collected or remitted by StageConnect Asia at this time. This policy will be updated as we formalise multi-market tax compliance.

10. contact & disputes

For all payment-related queries, refund requests or disputes:

• Email: [email protected]
• Subject line: PAYMENT - [Your Application ID]
• Response time: Within 2 business days
• Refund timeline: 12 to 15 working days from approval

We are committed to resolving all payment issues fairly. If a dispute cannot be resolved through direct communication, it shall be subject to the governing law and jurisdiction specified in our Terms & Conditions.